Cascade vs Retell AI

Retell AI is a hosted voice-agent platform with strong language coverage and CRM integrations. Cascade is our own engine, run per client, built for Moldovan and Romanian phone lines.

Where Retell is strong

Romanian and Russian supported for speech in and out
Cold, warm and three-way transfer
Native CRM integrations (Salesforce, HubSpot, Dynamics, Zoho, GoHighLevel)
SOC 2 Type 1 and 2, HIPAA BAA

Why teams in Moldova choose Cascade

A fraction of the AI cost per minute
Transfers show your company number, not only the agent's or the caller's
EU hosting; Retell states it does not operate in the EU
Moldovan numbers on any carrier
Bitrix24, the CRM many local teams already use

Side by side

	Retell AI	Cascade
AI cost per minute	$0.055 voice infra + model + voice; Retell's own range $0.07–0.31	≈ 2.1–2.6 ¢ measured
Caller ID on transfer	The agent's number or the caller's number; the transfer fails if the carrier can't override it	Your company number
Romanian and Russian	Yes, both	Yes, both
Phone numbers	Sells US and Canada numbers; Romania and Moldova not in its outbound list	Any SIP or API carrier, Moldovan numbers included
EU data residency	States it does not operate services in the EU	EU hosting for European clients
Custom model	Yes, but transfer does not work with a custom LLM	Any model, cloud or local, with transfer
CRM	Salesforce, HubSpot, Dynamics, Zoho, GoHighLevel	Bitrix24 today; more on request
Who builds the agent	You, with Retell's tools	We set it up with you

Vendor facts as published on 10 November 2026; prices change, check the sources. Cascade figures are AI cost only, measured on our own production calls in October 2026; carrier minutes are extra for everyone.

Sources (Retell AI): retellai.com/pricing · Transfer call · Language support · Compliance · Purchase number · International calls

Need an EU-hosted alternative to Retell?

Tell us about your calls and we will run a pilot on your own Moldovan number.

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