AI voice agents · live hand-off · Romanian and Russian
The AI answers the phone. Your team joins when a person is needed.
Cascade puts AI voice agents on your phone lines. They answer and call in Romanian and Russian, resolve what they can from your knowledge base, and hand the caller to your team live, on the same call.
The problem
Your phones cost more than they should.
Then the line goes quiet
Customers call in the evening and at weekends. Nobody answers, and they call a competitor instead.
The same questions, all day
Where is my order, what are your hours, how much does it cost. Operators repeat the answers instead of solving real problems.
Busy lines lose customers
At peak hours the queue grows, people hang up, and the ones who wait arrive annoyed.
The platform
An agent that talks like your best operator and knows when to hand over.
Speaks Romanian and Russian
A natural voice in the language the caller uses, short turns, real answers instead of a script. It switches language if the caller does.
Holds a real conversation
Answers follow-up questions, checks the customer's record, takes details, waits on hold, works through phone menus and leaves a voicemail when nobody picks up.
Stops when people talk
Talk over it and it pauses, listens, answers what was actually said and picks the thread back up. It remembers only what the caller heard.
Hands off live, with a brief
When a person is needed, your operator hears one line about who is waiting and why, then the caller joins on the same call, with your company number shown.
Turns calls into tickets
Opens a ticket, reads the number back, and writes it to your CRM (Bitrix24 today), so nothing said on the phone gets lost.
You stay in control
Describe the agent in plain words; we tune how it handles calls. Then watch everything as it happens.
A real call, turn by turn
Every call leaves a timeline you can read.
Each line, the time to answer, interruptions, the ticket and the transfer, recorded and costed. This is the support edition in Romanian, with demo data.
- Answers from your knowledge base and the customer's record.
- Opens a ticket and reads the number back.
- Hands over live, with your company number shown.
- Recorded, timed and costed, every time.
Support line · Ornival (demo)
Bună ziua, Ornival, sunt Mira, asistentul virtual. Cu ce vă pot ajuta?
Bună. Coletul meu trebuia să ajungă ieri și nu a venit.
Îmi pare rău pentru întârziere. Îmi spuneți numărul coletului, vă rog?
replied in 0.9 sOV 4 8 2 1 7.
Coletul OV48217 e la punctul din Bălți și pleacă mâine, între 10 și 14. Doriți să vă sune curierul înainte?
from the parcel recordDa. Și aș vrea să vorbesc cu cineva despre întârziere.
Am notat. Vă transfer la un dispecer; tichetul dumneavoastră este OV-1042.
A person joins the moment one is needed.
No transfer without a clear request. Your operator hears a one-line brief, then the caller joins on the same call, with your company number shown. Every operator busy? The agent promises a call-back and alerts your team.
The engine
Our own real-time engine, not a resold platform.
Every part of the call is our code. Each component can be swapped per client, in the cloud or on your own servers.
Hears
Speech recognition in real time, including the moment the caller has finished.
Deepgram · ElevenLabs Scribe · local WhisperThinks
A language model through our gateway, with your knowledge base and the caller's record.
Claude · GPT · Gemini · local Llama / QwenSpeaks
A natural voice per agent, in Romanian or Russian.
ElevenLabs · Deepgram · local Piper / XTTSThe Cascade bridge
Playback, interruptions, transfer, voicemail, phone menus, recording and per-minute billing. Works with any SIP or API carrier: Telnyx, Twilio, Asterisk, local operators.
Live board
Watch every line as it happens.
Who is ringing, who is talking to the agent, who has just been handed to your team. Listen in on any call.
Live · Support campaign
How to start
Three steps to your first hand-off.
Connect your number
Keep your existing number and forward it, or take a new Moldovan number. Any SIP or API carrier works.
Describe your agent
A few sentences in your own words and your documents: prices, hours, delivery rules, FAQs. Pick a voice and a language.
Your team takes the hand-offs
Add your operators' numbers. The agent passes them only the calls that need a person, with a one-line brief.
Two editions
One engine, for the calls you make and the calls you take.
Calls, qualifies, transfers.
Calls your lead lists, holds the conversation, finds out who is interested and hands those people to your sales reps live.
For sales teams and outbound campaigns.
In production
Answers around the clock.
Answers in Romanian and Russian from your knowledge base, escalates to an operator or opens a ticket, and works with Bitrix24.
For call centres and customer support lines.
Pilots now
Your line never closes.
Outside office hours the caller still gets an answer. The agent resolves what it can, takes the details for the rest, and your team starts the morning with tickets instead of missed calls.
Cascade vs bundled platforms
The same minutes, about a quarter of the AI cost.
Hosted voice-bot platforms bundle speech, model and voice and charge for the package. Cascade runs its own engine, so you pay for the parts, not the wrapper.
| Bundled platforms | Cascade | |
|---|---|---|
| AI cost per minute | ≈ 9 ¢ | ≈ 2.1–2.6 ¢ |
| Live transfer with your company number | Usually unavailable or unreliable | Yes, in production since Aug 2026 |
| Romanian and Russian | Depends on the vendor's voices | Built for both |
| Where it runs | The vendor's cloud | Your own instance; on-premise on the way |
| Components | Fixed by the vendor | Swappable: any carrier, model and voice |
10,000 AI minutes a month
AI cost only, measured on our own production calls in October 2026; phone-line minutes are the same either way and not included.
Safe by design
The rules that hold on every call.
Compliance with calling and consent rules stays with the business that calls. Cascade gives you the controls.
Built in Moldova, for Romanian and Russian.
Cascade is developed in Chișinău and tuned for the two languages people actually use on the phone here, with local numbers, local operators and support in your time zone.
Pricing
Rent an AI agent like an employee.
Each agent is set up for your business: your offer, your knowledge base, your team. You pay a monthly fee per agent plus the minutes it spends on calls, and every call's cost shows up as it happens.
AI agent
A monthly fee per agent, set up for your business. Several lines at once; add agents as you grow.
AI talk-time
Only the minutes the agent is on a call, billed as you go.
Pilot
Start on your own number with a short pilot before you commit.
Built on Cascade: LeadsLiner
The sales edition runs in production under the LeadsLiner brand, with its first client.
Questions
Does it sound like a robot?
No. It speaks in short, natural turns with a human voice and answers what was actually said instead of reading a script. Book a demo and call it yourself.
Which languages does it speak?
Romanian and Russian, and English. It answers in the language the caller uses and can switch mid-call.
What happens when someone interrupts it?
It stops, listens, answers the new question and only then returns to what it was saying, if that still makes sense.
Can it handle voicemail and phone menus?
Yes. It recognises voicemail, waits for the beep and leaves your message, and presses keys in “press 1” menus to reach a person.
What if none of my operators are free?
It promises a call-back, opens a ticket with the details, and alerts your team straight away in the channel you already use.
Do I need a new phone number?
No. You can forward your existing number, or take a new Moldovan number. Any SIP or API carrier works.
Where is our data kept?
Each client gets its own instance, hosted in the EU for European clients. An on-premise version with local models is in development.
How is it billed?
A monthly fee per agent plus AI talk-time. Unanswered calls and your team's time after a hand-off are not charged.
Book a demo
Hear it answer your own line.
Tell us about your calls: how many, which languages, and what should happen after hours. We set up the agent with your information, then you call it yourself and try to trip it up.
- On your own offer, not a canned demo
- Online meeting with our team
- Reply within one business day